If you have doubts regarding a specific order, we recommend you to find it and check your order details, in the "Orders" section. Look for it in the corresponding tab (Open Positions, Active Orders, Today's Fills, Rejected orders, Cancelled Orders), and click on the "Details" icon in the row of the order. There you will find the Order Info, iBroker ID, Order number, Status and the transactions log.
If something has gone wrong with one of your orders or open positions, you may contact your broker for Support. The Customer Service representative will probably ask you for the order details, so have them at hand. In the Help section you have a shortcut to the Support phone number.
For OEC, the trade desk number is 800-920-5808 option #1, or direct at 614-764-4499 or firstname.lastname@example.org
For Berkeley Futures, their support details are +44 (0) 207 758 4777 or email@example.com
If you think the problem has something to do with the app itself, please report it to firstname.lastname@example.org