Support Center

What if I have a problem with one of my orders?

Last Updated: Sep 12, 2013 12:38PM CEST

If you have doubts regarding a specific order, we recommend you to find it and check your order details, in the "Orders" section. Look for it in the corresponding tab (Open Positions, Active Orders, Today's Fills, Rejected orders, Cancelled Orders), and click on the "Details" icon in the row of the order. There you will find the Order Info, iBroker ID, Order number, Status and the transactions log.

If something has gone wrong with one of your orders or open positions, you may contact your broker for Support. The Customer Service representative will probably ask you for the order details, so have them at hand. In the Help section you have a shortcut to the Support phone number. 

For OEC, the trade desk number is 800-920-5808 option #1, or direct at 614-764-4499 or support@openecry.com
For Berkeley Futures, their support details are +44 (0) 207 758 4777 or support@bfl.co.uk

If you think the problem has something to do with the app itself, please report it to support@ibroker.com 

Contact Us

support@ibroker.com
http://assets2.desk.com/
false
iBroker
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete